Privacy Policy

Last Updated: [October 26, 2024]

Welcome to AnumeVPN ("we," "our," or "us"). Your privacy is our absolute priority. This Privacy Policy explains what information we collect, what we don’t collect, and how we handle your data when you use our VPN service, our website, and our applications (collectively, the "Services").

Our Commitment: A Strict No-Logs Policy

We are a "no-logs" VPN service. This is the core of our commitment to your privacy. It means we **DO NOT** collect, store, or monitor any of the following sensitive user data:

Your real IP address.
The IP addresses of the VPN servers you connect to.
Your browsing history (websites you visit, things you search for).
The content of your communications (emails, messages, etc.).
DNS queries.
Connection timestamps or session duration.

We have engineered our systems to categorically not have this information. We cannot provide data that we do not possess.

Information We DO Collect (To Provide and Improve Our Service)

To operate our Services and manage your account, we need to collect a minimal amount of information. This data is never linked to your online activity.

1. Account & Payment Information

Email Address: We require an email address to create your account, for password recovery, and to send you important service-related announcements.
Payment Information: If you purchase a subscription, we use trusted third-party payment processors (like Stripe, PayPal, etc.). We do not see or store your full credit card number. We only receive a transaction ID and confirmation that the payment was completed.

2. Aggregated & Anonymized Service Data

To maintain service quality and troubleshoot technical issues, we collect anonymized, aggregate data that cannot be tied to any individual user. This includes:

Server Load Data: We monitor the overall traffic load on our servers to ensure optimal performance and plan for new capacity. (e.g., "Server UK-1 is at 45% capacity").
Connection Crash Reports: If our application crashes, you may be asked if you want to submit an anonymized crash report to help us identify and fix bugs. These reports do not contain any personally identifiable information.

3. Website & Cookies

When you visit our website (anumevpn.ro), we may use cookies and analytics tools to improve the user experience. This may include a cookie to keep you logged into your account area or using anonymous analytics to understand which pages are most popular. You can control cookies through your browser settings.

How We Use Your Information

To provide and maintain our Services: To create your account, process payments, and ensure the VPN is functioning correctly.
To communicate with you: To provide customer support and send you information about your account or our Service.
To improve our Services: To understand how our service is performing, fix bugs, and plan for future infrastructure needs.

Data Security

We implement strong security measures to protect the limited data we do hold. This includes encryption, firewalls, and strict access controls to our servers.

Your Rights (GDPR)

You have the right to access, update, or delete your personal information (your email and payment history). You can manage this through your account dashboard or by contacting our support team.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through an announcement on our website.

Contact Us

If you have any questions about this Privacy Policy, please do not hesitate to contact us at [[email protected]].